Identify the correct statement about the CRM-based marketing system.
A) The acquisition rate is the percentage of customers in group that were obtained at the same time who are still customers.
B) Share of wallet indicates what percent of all purchase value in the category is your brand.
C) The survival rate is the probability of a customer being active or purchasing in a given time frame.
D) The lifetime duration is the percentage of customers who return who had previously defected.
Correct Answer:
Verified
Q62: Which of the following can be categorized
Q63: The present value of a stream of
Q64: The percentage of customers in group that
Q65: The amount of money spent on the
Q66: The longer a customer is retained,the longer
Q68: The expected length of time a customer
Q69: _ indicates the percent of all purchase
Q70: Loyal customers are often more price-insensitive than
Q71: The probability of a customer being active
Q72: Existing customers are more expensive to serve
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