Quality of a service should not be determined with reference to customer perceptions.

Question

Quizplus · Accepted Answer

The quality of a service should be determined with reference to customer perceptions as they are the ones who are experiencing the service and have direct feedback about its effectiveness and suitability for their needs. Customer perceptions provide valuable insights into areas that require improvement and can help service providers to deliver better experiences that meet customer expectations.

Quality of a Service Should Not Be Determined with Reference