Question 1

Depending on the number of customer footfalls in each section, Glenn, the floor manager of an apparel store, shuffles the number of employees on the floor among the men's, women's, and kids' sections of the store. In the context of managerial roles, which of the following decisional roles does Glenn illustrate in this scenario?
A) The disturbance handler role
B) The resource allocator role
C) The disseminator role
D) The spokesperson role

Accepted Answer

Glenn illustrates the resource allocator role in this scenario as he is allocating resources (employees) based on the needs of each section.

Question 2

In the negotiator role of management, managers perform ceremonial duties.

Accepted Answer

In the negotiator role of management, managers facilitate and resolve conflicts between different parties, rather than performing ceremonial duties.

Question 3

Janet, the CEO of Kellyntus, an e-commerce fashion site, makes a media announcement about the company's decision to acquire Shoetoppin, an e-commerce footwear site. In the context of managerial roles, which of the following roles does Janet illustrate in this scenario?
A) Leader role
B) Liaison role
C) Disseminator role
D) Spokesperson role

Accepted Answer

Janet illustrates the spokesperson role by making a media announcement about the company's decision to acquire another e-commerce site. The spokesperson role involves representing the organization and communicating information to the public, which is exactly what Janet is doing.

Question 4

In the context of management functions, which of the following is true of planning?
A) It is one of the best ways to improve performance.
B) It is the last function of management.
C) It involves monitoring progress toward goal achievement.
D) It involves hiring and leading workers.

Accepted Answer

Planning is considered as one of the most effective ways to improve performance because it involves setting objectives, strategies, and action plans that guide the organization towards success. It is the first function of management, and it involves identifying goals, forecasting future events, and developing plans to achieve them. Monitoring progress towards goal achievement is part of the controlling function, while hiring and leading workers fall under the organizing and leading functions, respectively.

Question 5

Jonathan is the CEO of a cell phone manufacturing company. At the company's Annual General Meeting, he made an announcement to the shareholders about one vacant position in the company's supervisory board. In the context of managerial roles, which of the following roles does Jonathan illustrate in this scenario?
A) Leader role
B) Liaison role
C) Disseminator role
D) Spokesperson role

Accepted Answer

Jonathan is performing the spokesperson role by communicating important information to the shareholders at the AGM. This role involves representing the company to the outside world and conveying information about the company to stakeholders.

Question 6

As a supervisor at an automobile service center, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate tasks effectively. This scenario illustrates that Jacob has the characteristics of a(n):
A) derailer.
B) empathetic leader.
C) transformational leader.
D) arriver.

Accepted Answer

The scenario describes Jacob as someone who is bossy, arrogant, and insensitive, which are all characteristics of a derailer. Derailers are leaders who can negatively impact the performance and morale of their subordinates, as they may be difficult to work with and lack effective leadership skills. Jacob's inability to delegate tasks effectively may also contribute to his derailing behavior.

Question 7

Leon, the leader of the sales team at a company that manufactures baby products, is a good team player and is sensitive to the needs and viewpoints of his team members. Leon most likely possesses high _____.
A) human skills
B) planning skills
C) technical skills
D) conceptual skills

Accepted Answer

The scenario suggests that Leon is a good team player and is sensitive to the needs and viewpoints of his team members, which indicates strong human skills. Planning skills are not mentioned as relevant for this scenario. While technical skills may be important for manufacturing baby products, it is not clear if Leon possesses them. Finally, there is no evidence presented to suggest that Leon has strong conceptual skills.

Question 8

The__________is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises.
A) resource allocator role
B) disturbance handler role
C) monitor role
D) negotiator role

Accepted Answer

The negotiator role involves managers discussing and bargaining over schedules, projects, goals, outcomes, resources, and employee raises.

Question 9

Jared, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an employee appreciation day. In this scenario, Jared used the management function of _____ to boost the morale of his employees.
A) leading
B) monitoring
C) organizing
D) controlling

Accepted Answer

Hosting an employee appreciation day is an act of leading, which involves inspiring and motivating employees to achieve organizational goals. By organizing this event, Jared showed appreciation for his employees' hard work, which can boost their morale and motivation levels. Monitoring involves tracking progress and performance, organizing involves designing and structuring tasks and processes, and controlling involves ensuring that plans and goals are being met.

Question 10

Philip works at a graphic designing firm. He can efficiently work on various graphic design software. He can create visuals and illustrations as per clients' requirements. This scenario illustrates that Philip has _____.
A) interpersonal skills
B) negotiation skills
C) conceptual skills
D) technical skills

Accepted Answer

The scenario mentions that Philip has the ability to efficiently work on graphic design software, create visuals and illustrations as per clients' requirements. This indicates that he has technical skills, which involve the knowledge and proficiency in using tools, techniques, and procedures related to a specific field.

Question 11

In the context of Mintzberg's managerial roles, managers in the _____ share the information they have collected with their subordinates and others in the company.
A) monitor role
B) figurehead role
C) spokesperson role
D) disseminator role

Accepted Answer

The disseminator role involves sharing information collected with others in the company, including subordinates. The monitor role involves collecting information and the figurehead and spokesperson roles involve mostly symbolic and external matters.

Question 12

In the context of Mintzberg's managerial roles, managers in the _____ share information with people outside their departments or companies.
A) entrepreneur role
B) spokesperson role
C) leader role
D) disseminator role

Accepted Answer

The spokesperson role involves sharing information with people outside the organization, such as the media, customers, suppliers, and other stakeholders. The entrepreneur role involves searching for new business opportunities and developing innovative strategies. The leader role involves motivating and directing employees towards achieving organizational goals. The disseminator role involves transmitting information to other members within the organization. Therefore, the best choice is B, spokesperson role.

Question 13

Claudia, a senior accountant, likes to work on her own and hence does not come out as a team player. She takes up all the work that may or may not be allotted to her. Instead of getting work done by her subordinates, she prefers to do it herself. In this scenario, which of the following is the most evident management mistake being committed by Claudia?
A) Overmanaging
B) Being overly ambitious
C) Insensitivity to others
D) Inability to staff effectively

Accepted Answer

Claudia is overmanaging by not delegating tasks to her subordinates and taking on more work than necessary. This results in her inability to effectively manage her time and the workload of the team, and may also cause her subordinates to feel demotivated and undervalued.

Question 14

Aaron, the chief executive officer of Periwinkle Inc., often sits on the boards of other companies to share viewpoints on business operations. In this case, which of the following managerial roles does Aaron perform?
A) The liaison role
B) The resource allocator role
C) The disturbance handler role
D) The figurehead role

Accepted Answer

The liaison role involves building and utilizing networks of contacts to gather information, establish relationships, and form alliances. By sitting on the boards of other companies, Aaron is performing the liaison role.

Question 15

A team leader is responsible for:
A) his or her team's performance.
B) closely monitoring long-term business, economic, and social trends.
C) developing organizational codes of ethics.
D) fostering good relationships within his or her team.

Accepted Answer

The answer of A team leader is responsible for:
A) his...

Question 16

According to Linda Hill's study, which of the following is true of managers' initial expectations about their job?
A) They think of themselves as managers and not doers.
B) They believe that their job is to tell others what to do.
C) They think that their job is to be a problem solver for subordinates.
D) They tend to expect heavy workload.

Accepted Answer

The answer of According to Linda Hill's study, which of...

Question 17

Diane is the office manager at Pamentas, a luxury watch manufacturer. She organizes the office operations and procedures, assigns and monitors functions of the entry-level employees and the housekeeping staff, controls correspondence in the office, and overlooks front-office operations at the company. In this scenario, Diane is most likely a _____ at Pamentas.
A) middle manager
B) team leader
C) first-line manager
D) top manager

Accepted Answer

Diane's role involves overseeing the day-to-day operations of the office and supervising entry-level employees and housekeeping staff who are responsible for executing tasks. This makes her a first-line manager, also known as a frontline manager or supervisor. Middle managers are responsible for overseeing several departments, whereas top managers oversee the entire organization. A team leader typically leads a team of employees towards a specific goal.

Question 18

First-line managers are primarily responsible for facilitating team activities toward accomplishing a goal.

Accepted Answer

The answer of First-line managers are primarily responsible for facilitating...

Question 19

_____ increase in importance as managers rise through the management hierarchy.
A) Spatial skills
B) Conceptual skills
C) Technical skills
D) Informational skills

Accepted Answer

As managers rise through the management hierarchy, they need to have a broader view of the organization and understand how various parts of the organization come together to achieve the overall objectives. Thus, conceptual skills become increasingly important. Technical skills (C) may not be as important for top-level managers who rely on their subordinates to have these skills. Informational skills (D) are important at all levels of management, but are not necessarily more important as managers rise through the hierarchy. Spatial skills (A) may be important in certain industries, but are not essential for most managers.

Question 20

Amanda, the sales manager at an e-commerce fashion site, decides the annual, monthly, and weekly targets of all the salespersons in the company. She sets these targets in such a way that the salespersons work toward achieving the organizational goals. In this scenario, which of the following management functions is best illustrated in Amanda's work?
A) Controlling
B) Organizing
C) Planning
D) Leading

Accepted Answer

Amanda's work of setting targets aligns with the planning function, which involves setting objectives and determining the best course of action to achieve them.

Quiz 1: Management

In the negotiator role of management, managers perform ceremonial duties.

Janet, the CEO of Kellyntus, an e-commerce fashion site, makes a media announcement about the company's decision to acquire Shoetoppin, an e-commerce footwear site. In the context of managerial roles, which of the following roles does Janet illustrate in this scenario?

In the context of management functions, which of the following is true of planning?

As a supervisor at an automobile service center, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate tasks effectively. This scenario illustrates that Jacob has the characteristics of a(n) :

Leon, the leader of the sales team at a company that manufactures baby products, is a good team player and is sensitive to the needs and viewpoints of his team members. Leon most likely possesses high _____.

The__________is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises.

Jared, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an employee appreciation day. In this scenario, Jared used the management function of _____ to boost the morale of his employees.

Philip works at a graphic designing firm. He can efficiently work on various graphic design software. He can create visuals and illustrations as per clients' requirements. This scenario illustrates that Philip has _____.

In the context of Mintzberg's managerial roles, managers in the _____ share the information they have collected with their subordinates and others in the company.

In the context of Mintzberg's managerial roles, managers in the _____ share information with people outside their departments or companies.

Aaron, the chief executive officer of Periwinkle Inc., often sits on the boards of other companies to share viewpoints on business operations. In this case, which of the following managerial roles does Aaron perform?

A team leader is responsible for:

According to Linda Hill's study, which of the following is true of managers' initial expectations about their job?

First-line managers are primarily responsible for facilitating team activities toward accomplishing a goal.

_____ increase in importance as managers rise through the management hierarchy.