John likes to dine out frequently. However, he gets very upset if the service at the restaurant is not to his liking. He loses his temper with the servers and rebukes them. Although he regrets his behavior later, he ends up repeating his behavior. His fellow diners usually avoid going out with him again. John's lack of control on his emotions suggests that:
A) he has low emotional expressiveness.
B) he has low emotional intelligence.
C) he has high emotional contagion susceptibility.
D) he has heightened awareness of his emotions.

Question

Quizplus · Accepted Answer

John's behavior suggests that he has low emotional intelligence, which refers to the ability to recognize and regulate one's own emotions as well as to empathize with others' emotions. He seems to lack control over his emotional reactions and fails to empathize with the servers, which results in his outbursts.

John Likes to Dine Out Frequently