When Joe Natale joined Rogers Communications,the company was faltering due to customer dissatisfaction and inefficient operations. Natale's vision was to restore Rogers to a leadership role within the industry. It was a radical proposition. What role did Natale fill in this case?
A)change ombudsman
B)staff moderator
C)change mentor
D)change agent

Question

When Joe Natale joined Rogers Communications,the company was faltering due to customer dissatisfaction and inefficient operations. Natale's vision was to restore Rogers to a leadership role within the industry. It was a radical proposition. What role did Natale fill in this case?
A)change ombudsman  
B)staff moderator  
C)change mentor  
D)change agent

Quizplus · Accepted Answer

Joe Natale acted as a change agent in this case by introducing a new vision and strategy to restore Rogers to a leadership role within the industry. A change agent is someone who leads change efforts within an organization by identifying the need for change, creating a vision for the desired future state, and implementing strategies to achieve that vision.

When Joe Natale Joined Rogers Communications,the Company Was Faltering Due