A furniture manufacturer has a problem in its cutting department. Rather than trying to solve the problem herself,the production manager employs a work team to review the entire cutting process. The work team is able to develop several creative ideas,select the best idea,and then implement it to resolve the problem. Which factor likely led to this solution?
A)The team created internal competition among its members,which led to the development of better ideas.
B)The manager was removed from the problem-solving process.
C)The team was able to view the problem from multiple perspectives.
D)The team took direct responsibility for service quality.

Question

A furniture manufacturer has a problem in its cutting department. Rather than trying to solve the problem herself,the production manager employs a work team to review the entire cutting process. The work team is able to develop several creative ideas,select the best idea,and then implement it to resolve the problem. Which factor likely led to this solution?
A)The team created internal competition among its members,which led to the development of better ideas. 
B)The manager was removed from the problem-solving process. 
C)The team was able to view the problem from multiple perspectives. 
D)The team took direct responsibility for service quality.

Quizplus · Accepted Answer

By bringing together a work team with diverse perspectives, the cutting process problem could be examined from multiple angles. This allowed for the exploration of creative and innovative solutions. Additionally, removing the manager from the problem-solving process likely eliminated any potential biases or preconceived notions that could have been hindering progress.

A Furniture Manufacturer Has a Problem in Its Cutting Department