How are organizations using teams to help increase customer satisfaction?
A)They are instituting a system of increased formalization throughout the organization.
B)They are creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements to customer satisfaction.
C)They are creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale to improve customer satisfaction.
D)They are developing ideal solutions to organizational problems through the use of information management systems (most notably,expert systems)to improve customer satisfaction.

Question

How are organizations using teams to help increase customer satisfaction?
A)They are instituting a system of increased formalization throughout the organization. 
B)They are creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements to customer satisfaction. 
C)They are creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale to improve customer satisfaction. 
D)They are developing ideal solutions to organizational problems through the use of information management systems (most notably,expert systems)to improve customer satisfaction.

Quizplus · Accepted Answer

By creating problem-solving teams to study ways to improve customer satisfaction and make recommendations, organizations can identify areas that need improvement and implement changes to meet customer needs and preferences. This approach helps organizations to be more responsive to customer needs and increase customer satisfaction.

How Are Organizations Using Teams to Help Increase Customer Satisfaction