In TQM terms,which of the following is an organizational goal to provide products or deliver services that meet or exceed customers' expectations?
A)market response
B)customer satisfaction
C)market focus
D)positive framing

Question

In TQM terms,which of the following is an organizational goal to provide products or deliver services that meet or exceed customers' expectations?
A)market response  
B)customer satisfaction  
C)market focus  
D)positive framing

Quizplus · Accepted Answer

Customer satisfaction is the organizational goal of providing products or delivering services that meet or exceed customers' expectations in TQM (Total Quality Management) terms. Market response refers to the level of demand for a product or service in the market, while market focus is the targeting of a specific market segment. Positive framing is a psychological technique used to present information in a positive light.

In TQM Terms,which of the Following Is an Organizational Goal