What is total quality management (TQM)?
A)TQM is an integrated organization-wide strategy for improving product and service quality.
B)TQM is a specific technique used to reposition a company's product so as to justify higher prices.
C)TQM is based on four mutually reinforcing principles: customer focus,customer satisfaction,participative management,and delegation.
D)TQM was developed and is monitored by the International Organization of Standards to monitor employee satisfaction.

Question

What is total quality management (TQM)?
A)TQM is an integrated organization-wide strategy for improving product and service quality. 
B)TQM is a specific technique used to reposition a company's product so as to justify higher prices. 
C)TQM is based on four mutually reinforcing principles: customer focus,customer satisfaction,participative management,and delegation. 
D)TQM was developed and is monitored by the International Organization of Standards to monitor employee satisfaction.

Quizplus · Accepted Answer

Total quality management (TQM) is an integrated organization-wide strategy for improving product and service quality. It involves a continuous focus on customer satisfaction, employee involvement, and process improvement to ensure that a company's products and services consistently meet or exceed customer expectations. TQM is not a specific technique for repositioning products or monitoring employee satisfaction, and while it does involve customer focus and participation, these are only two of the four key principles that underlie the approach.

What Is Total Quality Management (TQM)