Online and offline customer contact points are often called _____.
A) business interfaces
B) touchpoints
C) distribution channels
D) spiders

Name: Online and offline customer contact points are often called _____. A) business interfaces B) touchpoints C) distribution channels D) spiders
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Touchpoints refer to any point of contact between a customer and a business, whether it be online or offline. Options A, C, and D are incorrect as they do not accurately describe customer contact points.

Online and Offline Customer Contact Points Are Often Called _____