Question 1

Using a third party to settle a dispute is called negotiation.

Accepted Answer

Using a third party to settle a dispute is actually called mediation or arbitration, depending on the specific process used. Negotiation refers to direct discussions between the parties involved in the dispute.

Question 2

Giving opinions,seeking information-relevant facts,summarising and energising are all characteristics of the socio-emotional role.

Accepted Answer

These are characteristics of task roles in group dynamics, focusing on achieving the group's goals, not socio-emotional roles, which deal with maintaining relationships and managing emotions within the group.

Question 3

Causes of conflict within teams include scarcity of resources and goal similarity.

Accepted Answer

Causes of conflict within teams include scarcity of resources and goal differences, not goal similarity. Goal similarity typically reduces conflict as team members are aligned in their objectives.

Question 4

One of the foundations of successful negotiation is to make sure that you focus on current demands and not on interests.

Accepted Answer

One of the foundations of successful negotiation is to focus on the underlying interests of both parties rather than just their current demands. By understanding the interests, it is possible to find creative solutions that meet the needs of both parties.

Question 5

Teamwork within organisations contributes to the generation of a competitive advantage through their ability to promote creativity,quality,speed,productivity and employee satisfaction

Accepted Answer

Teamwork is a key factor in driving success for organizations by enabling them to achieve their goals more effectively and efficiently. Through collaboration, individuals can share their knowledge, skills and experience, which can lead to better decision-making, increased creativity, improved quality, faster delivery times, higher productivity and greater employee satisfaction. By leveraging the strengths of all team members, organizations can achieve a competitive edge in their industry, which can help them to succeed and grow over the long-term.

Question 6

The adjourning stage occurs in committees,task forces and teams that have a limited task to perform and are disbanded afterward.

Accepted Answer

The adjourning stage is the final stage in the Tuckman's model of group development and occurs in committees, task forces, and teams that have completed their task and are disbanded afterward. Therefore, Option A is true.

Question 7

During the forming stage of team development,team members will undergo orientation tasks,while the leader will be facilitating social interchanges.

Accepted Answer

During the forming stage, team members are usually introduced to each other, the team's goals, and the project requirements. The leader will facilitate social interactions by setting the stage for communication and encouraging participation from all members.

Question 8

The avoiding style of team conflict management reflects neither assertiveness nor cooperativeness.

Accepted Answer

The avoiding style of conflict management reflects low assertiveness and low cooperativeness.

Question 9

A role in which an individual contributes little to either the task or members' socio-emotional needs is known as a 'dual role'.

Accepted Answer

A dual role is when an individual simultaneously takes on both a task role and a socio-emotional role, but fails to contribute effectively in either of them. It is not a role in which an individual contributes little to either the task or members' socio-emotional needs.

Question 10

The lowest level of team productivity can be expected when the team combines weak cohesiveness and low performance norms.

Accepted Answer

The answer of The lowest level of team productivity can...

Question 11

A team that consists of multiskilled employees who rotate jobs to produce an entire product or service,often led by an elected team member,is known as a special-purpose team.

Accepted Answer

This description fits a self-managed team, where members are cross-trained to perform different tasks and may lead themselves rather than being described as a special-purpose team, which is formed to address a specific issue or project.

Question 12

Team cohesiveness is defined as the extent to which members are attracted to the team and motivated to remain in it.

Accepted Answer

This is the correct definition of team cohesiveness. It reflects the level of unity among team members and their willingness to work together towards common goals.

Question 13

The task-specialist role is one in which an individual provides support to team members emotional needs,whereas the socio-emotional role is one in which the individual devotes personal time and energy to helping the team accomplish its task.

Accepted Answer

The statement is reversed. The task-specialist role is focused on helping the team accomplish its task, while the socio-emotional role is focused on supporting the team's emotional needs.

Question 14

A difference between one team member's minimum reservation point,and another team member's maximum reservation point is known as the bargaining zone.

Accepted Answer

This statement is true. The bargaining zone is the range between the minimum reservation point of one party and the maximum reservation point of the other party. It determines the potential agreement area where both parties can compromise and reach a mutually acceptable outcome.

Question 15

A standard of behaving and interacting with others within a team environment is known as a norm.

Accepted Answer

This statement is true. Norms are the accepted behaviors and expectations within a group or organization, including how team members interact with one another.

Question 16

Task conflict results from disagreements about the goals to be achieved or the content of the task to be performed,whereas relationship conflict results from interpersonal incompatibility the creates tension and personal animosity among people in a team.

Accepted Answer

This is a correct statement that describes the difference between task conflict and relationship conflict. Task conflict is focused on differences over the work at hand, while relationship conflict is focused on personal differences between team members.

Question 17

Four specific ways in which leaders can contribute effectively to team success are: rallying people around a compelling purpose; sharing control to spur commitment and motivation; clarifying norms and expectations; and never admitting ignorance to the issues at hand.

Accepted Answer

These four ways are indeed effective in contributing to team success.

Question 18

The accommodating style of team conflict management reflects a moderate amount of both assertiveness and cooperativeness.

Accepted Answer

The accommodating style of team conflict management is characterized by a high level of cooperativeness and a low level of assertiveness, where one party makes sacrifices to maintain the relationship.

Question 19

A person who benefits from team membership but does not make a proportionate contribution to the team's work is known as a free rider

Accepted Answer

This statement accurately describes the behavior of a free rider in a team setting.

Question 20

People who play the task specialist role spend time and energy helping the team reach its goal.

Accepted Answer

The task specialist is a team member who takes on the responsibility of helping the team achieve its goals. They are focused on the tasks and processes that are needed to reach the goal, and they work hard to ensure that everyone is on track and moving forward.

Quiz 18: Leading Teams