Question 1

A personal management interview program is a regularly scheduled meeting between a manager and all of his or her employees.The meeting allows everyone the chance to talk together about particular issues.

Accepted Answer

A personal management interview program typically involves one-on-one meetings between a manager and individual employees, not a group meeting with all employees.

Question 2

You take responsibility for your statements,using first-person words,such as "I," "me," and "mine." You are practicing validating communication.

Accepted Answer

Using first-person words like "I," "me," and "mine" is an example of taking ownership of one's statements, but validating communication involves acknowledging and accepting another person's feelings or perspective.

Question 3

When you use the reflecting response,you are trying to pursue the topic in greater depth.

Accepted Answer

The answer of When you use the reflecting response,you are...

Question 4

In response to your co-worker's behavior,you remark,"What would people think if they knew what you did!" This is example of disowned communication.

Accepted Answer

Disowned communication is when we attribute our thoughts, feelings, or actions to someone else instead of owning them ourselves. In this case, the speaker is not owning their own thoughts or feelings but rather projecting them onto others.

Question 5

One aspect of supportive communication-listening and responding effectively to someone else's statements-is at least as important as delivering supportive messages.

Accepted Answer

Listening and responding effectively is crucial in providing support and enhancing communication. It shows that one is interested and engaged in the conversation and can help build trust and understanding between individuals.

Question 6

Specific communication should avoid extreme and either-or statements,as these types of statements deny that alternatives may exist.

Accepted Answer

Extreme and either-or statements present a black-and-white view of the situation and ignore the possibility of other ways of looking at things. Effective communication should acknowledge the complexity of the situation and recognize that there may be alternative perspectives or solutions.

Question 7

Benefits associated with companies implementing a personal management interview program include increased effectiveness,improved individual accountability,department meeting efficiency,and enhanced communication flows.

Accepted Answer

Implementing a personal management interview program can lead to increased effectiveness, improved individual accountability, better communication flows, and more efficient department meetings.

Question 8

Interaction management,which focuses on taking turns speaking,management of timing,and topic control,has been found to be crucial in supportive communication.

Accepted Answer

Interaction management is an important aspect of maintaining supportive communication as it involves taking turns speaking, managing timing, and controlling the topic of conversation.

Question 9

Communication has been studied by numerous people.What are the results of their efforts?

Accepted Answer

The answer of Communication has been studied by numerous people.What...

Question 10

Your supervisor remarks to you,"You spent an hour scheduling meetings today when that could have been done by your assistant." Your supervisor is using global communication.

Accepted Answer

The supervisor's remark is specific to a particular behavior (spending an hour scheduling meetings) and suggests an alternative (having the assistant do it), which is more indicative of direct communication rather than global communication, which would be more general and less specific.

Question 11

Which of the following is not one of the problems associated with electronic communication?

Accepted Answer

The statement mentions that interpersonal relationships have been significantly enhanced by using electronic communication methods, which implies that it is not a problem associated with electronic communication. The other options mention problems such as the overabundance of information, lack of context, and the importance of the relationship between sender and recipient for effective communication.

Question 12

Which variable(s)has research results confirmed to be the most powerful in predicting profitability for an organization?

Accepted Answer

The answer of Which variable(s)has research results confirmed to be...

Question 13

Which of the following statements is most consistent with coaching (as opposed to counseling)?

Accepted Answer

The statement "Let's plan some time tomorrow for me to walk you through the audit process. I think I can help you see where you are making mistakes" is most consistent with coaching. Coaching involves providing guidance and helping individuals develop skills to achieve specific goals. In this statement, the coach is offering specific help and guidance to the individual to improve their skills and performance. The other statements (A, B, and D) are more consistent with counseling, which involves exploring emotions, thoughts, and behaviors to improve overall well-being.

Question 14

Your co-worker has a habit of constantly interrupting you when you are talking.He is practicing validating communication.

Accepted Answer

Interrupting someone while they are speaking is not practicing validating communication. Validating communication involves actively listening and acknowledging the other person's feelings and thoughts. Interrupting can be seen as dismissive and disrespectful.

Question 15

Because open responses allow the communicator to control the topic of conversation,it is appropriate all the time under all circumstances.

Accepted Answer

While open responses can promote open communication and allow for greater control of the conversation, there may be situations where closed responses or direct communication may be more appropriate. It depends on the context and goals of the communication.

Question 16

The type of response that provides instruction or direction is an advising response.

Accepted Answer

An advising response provides guidance or direction to the person asking a question or seeking help.

Question 17

In cultures where individuals are assumed to have a great deal of individual autonomy,coaching responses are less common than counseling responses in interpersonal problem solving.

Accepted Answer

In cultures that value individual autonomy, coaching responses, which focus on empowering the individual and helping them find their own solutions, are more common than counseling responses, which may be seen as more directive and less respectful of individual autonomy.

Question 18

What is the outcome of supportive communication?

Accepted Answer

Supportive communication leads to accurate delivery of messages and enhanced relationships between individuals. This can ultimately lead to increased trust, cooperation, and positive outcomes.

Question 19

According to the textbook authors,what is the most important skill for building and strengthening positive relationships?

Accepted Answer

According to the textbook authors, communication is the most important skill for building and strengthening positive relationships. Effective communication involves active listening, expressing oneself clearly and respectfully, and being open to feedback. Creativity, innovation, and intellectual capacity may also be valuable in building relationships, but they are not as fundamentally necessary as communication.

Question 20

What factor dominates all other factors in determining promotability?

Accepted Answer

Face-to-face communication skills are often considered the most critical factor in determining promotability because they enable individuals to effectively lead teams, manage conflicts, and build relationships, which are essential for higher-level positions.

Quiz 4: Building Relationships by Communicating Supportively