Question 1

Which of the following would you most likely see in the performing stage of team development?
A)Team members developing self-awareness
B)Team members improving the competence of other team members
C)Team leaders managing conflict
D)Team leaders managing stress

Accepted Answer

In the performing stage of team development, team members are expected to work together effectively and efficiently towards achieving their common goal. At this stage, team members are expected to have developed their skills and competencies, and they are focused on improving the performance of other team members. Therefore, option B is the best choice because it highlights an activity that is possible at this stage. The other options are not incorrect, but they are more likely to occur in other stages of team development.

Question 2

The following behaviors are key to building and maintaining credibility among team members: (1)Be clear and consistent, (2)Manage agreement and disagreement, (3)Encourage and coach,and (4)Provide training.Which statements are correct?
A)All four statements are correct.
B)Only statements 1,2,and 4 are correct.
C)Only statements 2,3,and 4 are correct.
D)Only statements 1 and 3 are correct.
E)Only statements 1,2,and 3 are correct.

Accepted Answer

All four behaviors listed are essential to building and maintaining credibility among team members, but only the statements 1, 2, and 3 are correct in terms of describing those behaviors.

1) Being clear and consistent in communication is crucial for team members to understand expectations and goals, which builds trust and credibility. 
2) Managing agreement and disagreement is important to show that all team members' opinions and ideas are valued, while also ensuring that the team stays on track towards achieving its objectives. 
3) Encouraging and coaching team members helps to build their skills and confidence, which improves overall team performance and helps to establish the leader's expertise within the team. 
4) Providing training is important for team members to further develop their knowledge and skills, but this behavior is not necessarily essential for building and maintaining credibility specifically.

Question 3

Which of the following characteristics is least likely to be reflected in a SMART goal?
A)Specific
B)Measurable
C)Altruistic
D)Realistic but stretching
E)Time-bound

Accepted Answer

SMART goals are Specific, Measurable, Achievable, Realistic and Time-bound. Altruistic characteristics refer to a selfless concern for others, which is not a specific or measurable goal, but rather a personal value or belief. Therefore, it is least likely to be reflected in a SMART goal.

Question 4

A vision statement containing the following language,"We are all part of a journey to create an extraordinary corporation ...we want to be the catalyst for discovering new ways for people to do things," would be most appealing to team members from countries where which culture is predominate?
A)Diffuse
B)Collectivist
C)Neutral
D)Affective

Accepted Answer

The answer of A vision statement containing the following language,"We...

Question 5

In the past few weeks you notice that Tom has not said a word and has refused to interact with his teammates.What role is Tom playing?
A)Task-facilitating role,more specifically,reality testing
B)Relationship-building role,more specifically,processing
C)Blocking role,more specifically,rejecting
D)Blocking role,more specifically,resisting
E)Blocking role,more specifically,remaining passive

Accepted Answer

Tom's behavior of not speaking and refusing to interact with his teammates is indicative of a blocking role, more specifically, remaining passive. This role involves not participating or contributing to the group's efforts, which can hinder the group's progress and dynamics.

Question 6

Barry is known to challenge unproductive behavior in team meetings by consistently trying to ensure his team members display proper behavior.What role is Barry playing?
A)Task-facilitating role
B)Enforcing role
C)Confronting role
D)Monitoring role

Accepted Answer

Barry is playing a confronting role by challenging unproductive behavior and ensuring proper behavior among team members. This role involves addressing and managing conflicts or issues directly to improve team dynamics and productivity.

Question 7

If a team member is in a blocking role,what is she doing?
A)Helping the team achieve its goals by blocking out the obstacles for team success
B)Inhibiting the team members from achieving the objectives of the team
C)Emphasizing the interpersonal aspects of the team

Accepted Answer

A team member in a blocking role is inhibiting the team members from achieving the objectives of the team. They may be obstructive or resistant to progress and can negatively impact the team's ability to work effectively together.

Question 8

Which of the following behaviors is least likely to result in building credibility and influence among team members?
A)Being flexible and open about what the team should achieve
B)Demonstrating integrity by "walking the talk"
C)Creating positive energy by being optimistic and complimentary
D)Sharing information that involves having knowledge about the tasks and the external environment

Accepted Answer

Being inflexible and rigid in one's approach and not being open to other team members' viewpoints and ideas is least likely to build credibility and influence.

Question 9

Your team's approach is to involve everyone,to help people be generalists,and to share information openly.What is your team's approach?
A)Self-censorship
B)Continuous improvement
C)Mind guarding
D)Direct pressure

Accepted Answer

The team's approach is focused on continuous improvement through involving everyone, developing generalists, and openly sharing information. This approach encourages collaboration, growth, and learning among team members. It does not involve self-censorship, mind guarding, or direct pressure.

Question 10

High-performing teams in the performing stage of development emphasize (1)elevating the team's performance and (2)improvements that are large and dramatic.Which statements are correct?
A)Both statements are correct.
B)Only statement 1 is correct.
C)Only statement 2 is correct.

Accepted Answer

Both statements are correct. In the performing stage, high-performing teams place an emphasis on elevating the team's performance and achieving improvements that are large and dramatic. This is because the team has already established trust and cohesiveness in the earlier stages of development and is now focused on achieving their goals efficiently and effectively.

Question 11

As a team leader,Ginger's team has recently been assigned to develop a new product that is viewed as a risky assignment in her company.To build credibility,what is best for Ginger to do?
A)Focus primarily on managing agreement and disagreement among her team members during this assignment
B)Express views with which her team members can agree,such as "We have a lot of diversity of opinion in our team regarding this assignment."
C)Ask the human resources department to provide training that focuses on creative thinking to her team members
D)Provide her team members with statistics related to the number of new products that have succeeded

Accepted Answer

By expressing views with which her team members can agree, Ginger can establish herself as a collaborative leader who values the input and opinions of her team members. This can help build credibility and trust within the team, which is especially important when working on a risky assignment. Additionally, acknowledging the diversity of opinion within the team can create an environment where ideas are freely shared and everyone feels heard. Focusing on managing agreement and disagreement may be important but not as effective in building credibility as expressing views that promote collaboration. Providing training on creative thinking may also be beneficial, but it is not necessarily the first step in building credibility. Providing statistics may be helpful, but it may not create the same level of trust and collaboration within the team as expressing shared values and acknowledging differing opinions.

Question 12

Jane builds on the ideas of others by providing examples and illustrations.What role is Jane playing?
A)Elaborating role
B)Supportive role
C)Information-giving role
D)Energizing role

Accepted Answer

Jane is adding more detail and explanation to the ideas of others by providing examples and illustrations. She is expanding and building upon those ideas. This is the role of an elaborator in group communication.

Question 13

What is the role called that helps the team accomplish its objectives?
A)Task-facilitating role
B)Relationship-building role
C)Tension-relieving role
D)Census-building role

Accepted Answer

A task-facilitating role is responsible for helping the team accomplish its objectives by providing structure, direction, and coordination. This role ensures that tasks are completed on time, that team members are aware of their roles and responsibilities, and that progress is tracked and communicated effectively.

Question 14

The behaviors a team leader exhibits in this stage are to foster innovation and continuous improvement simultaneously and to provide evaluation concerning how the team can improve performance.What stage is it?
A)Forming
B)Norming
C)Storming
D)Performing

Accepted Answer

The given behaviors of a team leader indicate the Performing stage. In this stage, the team has already established norms, resolved conflicts, and is now fully focused on achieving their goals. The leader's role is to facilitate the team's performance by ensuring continued innovation and improvement.

Question 15

Which does an Everest goal require?
A)A completion date
B)An easily measured standard
C)An alignment to societal norms
D)An understanding of your core values and purpose in life
E)Only statements A,B,and C are correct.

Accepted Answer

An Everest goal requires an understanding of your core values and purpose in life, as it is a deeply personal and meaningful goal that requires significant effort and sacrifice. While having a completion date and easily measured standard can be helpful, they are not essential components of an Everest goal. Alignment to societal norms may also not be relevant or important in this context.

Question 16

If the team works to build core competence and encourage creative problem solving,what stage of team development is the team at?
A)Forming
B)Norming
C)Storming
D)Performing

Accepted Answer

The team is at the performing stage. The performing stage is characterized by a high level of trust, cooperation, and productivity. The team is able to work together smoothly and effectively to achieve their goals. Building core competence and encouraging creative problem solving are both signs that the team is focused on improving their skills and finding innovative solutions, which is a key aspect of the performing stage.

Question 17

Team members from which orientation are more likely to expect to be involved in the creation and articulation of goals?
A)Individualist
B)Collectivist
C)Neutral
D)Affective

Accepted Answer

Collectivist team members often prioritize collaboration and open communication, and therefore may expect to be involved in the creation and articulation of goals for their team. In contrast, individualist team members may prioritize individual achievement and autonomy, and may be less likely to expect or desire involvement in goal-setting for the team. Neutral and affective orientations are not directly related to expectations regarding goal creation and articulation.

Question 18

Which is a good example of an Everest goal?
A)One computer for each person throughout the world
B)Achieve a 5% improvement in on-time delivery of technology products by the end of the quarter
C)Increase customer satisfaction by the end of the year
D)None of the statements are examples of an Everest goal.

Accepted Answer

An Everest goal refers to a highly ambitious, almost seemingly unattainable objective. "One computer for each person throughout the world" fits this description as it is a grand, visionary goal that would require significant resources, innovation, and effort to achieve, much like climbing Mount Everest.

Question 19

Vince emphasizes the interpersonal aspects of the team.He focuses on assisting team members to feel good about one another.What type of role is Vince playing?
A)Task-facilitating role
B)Relationship-building role
C)Forming role
D)Reality testing role

Accepted Answer

Vince is playing a relationship-building role by focusing on the interpersonal aspects of the team and assisting team members to feel good about one another.

Question 20

Teddy Roosevelt once said,"There is no room in this country for hyphenated Americanism....The one absolutely certain way of bringing this nation to ruin,of preventing all possibility of its continuing to be a nation at all,would be to permit it to become a tangle of squabbling nationalities." How does this statement compare to the criteria of an Everest goal?
A)It has the necessary characteristics to be considered an Everest goal.
B)It lacks specific objectives and is not interesting.
C)It lacks interest.
D)It lacks passion.

Accepted Answer

This statement by Teddy Roosevelt can be considered an Everest goal because it has a clear and ambitious objective: to prevent the country from becoming a "tangle of squabbling nationalities." It also reflects a strong sense of passion and commitment to a particular vision of American unity.

Quiz 9: Building Effective Teams and Teamwork

Which of the following would you most likely see in the performing stage of team development?

The following behaviors are key to building and maintaining credibility among team members: (1) Be clear and consistent, (2) Manage agreement and disagreement, (3) Encourage and coach,and (4) Provide training.Which statements are correct?

Which of the following characteristics is least likely to be reflected in a SMART goal?

A vision statement containing the following language,"We are all part of a journey to create an extraordinary corporation ...we want to be the catalyst for discovering new ways for people to do things," would be most appealing to team members from countries where which culture is predominate?

In the past few weeks you notice that Tom has not said a word and has refused to interact with his teammates.What role is Tom playing?

Barry is known to challenge unproductive behavior in team meetings by consistently trying to ensure his team members display proper behavior.What role is Barry playing?

If a team member is in a blocking role,what is she doing?

Which of the following behaviors is least likely to result in building credibility and influence among team members?

Your team's approach is to involve everyone,to help people be generalists,and to share information openly.What is your team's approach?

High-performing teams in the performing stage of development emphasize (1) elevating the team's performance and (2) improvements that are large and dramatic.Which statements are correct?

As a team leader,Ginger's team has recently been assigned to develop a new product that is viewed as a risky assignment in her company.To build credibility,what is best for Ginger to do?

Jane builds on the ideas of others by providing examples and illustrations.What role is Jane playing?

What is the role called that helps the team accomplish its objectives?

The behaviors a team leader exhibits in this stage are to foster innovation and continuous improvement simultaneously and to provide evaluation concerning how the team can improve performance.What stage is it?

Which does an Everest goal require?

If the team works to build core competence and encourage creative problem solving,what stage of team development is the team at?

Team members from which orientation are more likely to expect to be involved in the creation and articulation of goals?

Which is a good example of an Everest goal?

Vince emphasizes the interpersonal aspects of the team.He focuses on assisting team members to feel good about one another.What type of role is Vince playing?