Which of the following is a component of an operational customer relationship management (CRM)system?

Question

Quizplus · Accepted Answer

Sales force automation is a key component of operational CRM systems, which are focused on streamlining and optimizing customer-facing processes such as sales, marketing, and customer service. Data warehouse, enterprise resource planning, data mining and visualization, and business intelligence are all important tools in managing customer data and insights, but they are not necessarily specific to operational CRM systems.

Which of the Following Is a Component of an Operational