Melissa knows that when she goes to the dentist she must make an appointment, show up on time, bring proof of insurance, and have her teeth cleaned before any other dental services will be performed.With respect to her visit to the dentist, Melissa has learned a schema known as a(n) ________.
A)service script
B)evoked set
C)proposition
D)elaborative rehearsal

Question

Quizplus · Accepted Answer

A service script is a set of procedures or steps that a customer or client must follow in order to receive a particular service. In this case, Melissa has learned the service script for visiting the dentist, which includes making an appointment, showing up on time, bringing proof of insurance, and having her teeth cleaned before any other dental services can be performed.

Melissa Knows That When She Goes to the Dentist She