If Bob's Plumbing inflates the time it will take for a plumber to visit, then has the plumber arrive a day earlier, the customer will be suitably impressed.This is a technique that could be explained by ________.
A)emotional contagion
B)time poverty
C)bad estimation
D)queuing theory

Question

Quizplus · Accepted Answer

Queuing theory involves managing customer expectations and experiences by controlling wait times and service delivery, which aligns with the strategy of under-promising and over-delivering on service times.

If Bob's Plumbing Inflates the Time It Will Take for a Plumber