Question 1

The implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis is referred to as __________.

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Question 2

__________ is a term that describes technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis.

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Question 3

The __________ provides three types of information: assets, liabilities, and owners' equity.

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Question 4

Sharing financial information and results with all employees in the organization is called __________ management.

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Question 5

A __________ ratio indicates an organization's ability to meet its current debt obligations.

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Question 6

__________ involves assigning dedicated personnel within a particular functional area of the business to identify opportunities for improvement throughout the work process.

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Question 7

__________ control uses cultural values, traditions, shared beliefs, and trust to foster generate compliance with organizational goals.

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Question 8

Define organizational control.

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Question 9

Define TQM.

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Question 10

How does the balanced scorecard address potential for learning and growth.

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Question 11

List the four major perspectives of a balanced scorecard.

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Question 12

A __________ is any organizational department or unit under the supervision of a single person who is responsible for its activity.

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Question 13

A __________ ratio measures internal performance with respect to key activities defined by management.

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Question 14

The continuous process of measuring products, services, and practices against major competitors or industry leaders is called _________.

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Question 15

List five factors that impede the success of total quality management programs.

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Question 16

List the four steps in the feedback control model.

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Question 17

__________ is a quality control approach that emphasizes a relentless pursuit of high quality and low costs.

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Question 18

What is an expense budget and why is it important?

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Question 19

List five factors associated with the success of total quality management programs.

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Question 20

What is a capital budget and why is it important?

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Quiz 15: Managing Quality and Performance