Maria is having difficulty with her job as a retail sales clerk.She is enthusiastic about her job,and is good at parts of it,but her manager has noted that she does a poor job of describing the merchandise to customers and explaining its use and care.According to situational management,her manager should use a(n)______ management style to manage Maria's performance problem.
A) autocratic
B) consultative
C) participative
D) empowerment

Question

Quizplus · Accepted Answer

According to situational management theory, the most effective management style depends on the employee's development level. Since Maria is enthusiastic about her job and shows potential, her manager should use a consultative management style, where the manager collaborates with the employee to identify performance problems and jointly determine solutions. This approach helps build the employee's skills and confidence, which is important for Maria, who needs to improve her communication skills. The other options: autocratic is too controlling, participative is better suited for employees with more experience and knowledge, and empowerment can be risky if the employee lacks the necessary skills and ability to handle the added responsibility.

Maria Is Having Difficulty with Her Job as a Retail