At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Shannon, the vice president of marketing, inspires the production team to put in the extra effort, she is playing a(n) ________ role.
A) delegation
B) implementation
C) leadership
D) monitoring
E) staffing

Question

Quizplus · Accepted Answer

Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals. The various groups involved often have different needs and wants, so an essential part of leadership is resolving conflicts.

At Times, Customers Have an Unexpected Need and Require Certain