Question 1

According to management scholar Henry Mintzberg, which of the following is true of managers?
A) They tend to work long hours and rely less on verbal communication than on written communication.
B) They have work that is characterized by brevity and routine.
C) They have work that is characterized by fragmentation, brevity, and variety.
D) They tend to work long hours at a slow pace.
E) They tend to work shorter hours and rely more on written communication than on verbal communication.

Accepted Answer

Managers tend to work long hours at an intense pace; their work is characterized by fragmentation, brevity, and variety; and they rely more on verbal than on written communication.

Question 2

Tutors for Students (TFS) is an organization with the purpose of offering free tutoring to older students. TFS does NOT expect to earn any money through its operations. Therefore, TFS is an example of a ________ organization.
A) nonprofit
B) mutual-benefit
C) commonweal
D) servant
E) for-profit

Accepted Answer

Nonprofit organizations' purpose is to offer services to some clients, not to make a profit. Examples of such organizations are hospitals, colleges, and social-welfare agencies (e.g., the Salvation Army, the Red Cross).

Question 3

Matthew, vice president of human resources at Gamma Phi Corporation, is a(n)
A) team leader.
B) first-line level manager.
C) board manager.
D) middle-level manager.
E) upper-level manager.

Accepted Answer

An organization's top managers tend to have titles such as "chief executive officer (CEO)," "chief operating officer (COO)," "president," and "senior vice president."

Question 4

Francois pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Francois is a(n)
A) team leader.
B) first-line manager.
C) board manager.
D) monitoring manager.
E) upper-level manager.

Accepted Answer

Top managers make long-term decisions about the overall direction of the organization. They need to pay a lot of attention to the environment outside the organization, being alert for long-run opportunities and problems and devising strategies for dealing with them. Thus, executives at this level must be future-oriented, dealing with uncertain, highly competitive conditions.

Question 5

The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization.
A) servant
B) commonweal
C) for-profit
D) volunteer
E) mutual benefit

Accepted Answer

One particular type of nonprofit organization is called the commonweal organization. Unlike nonprofit service organizations, which offer services to some clients, commonweal organizations offer services to all clients within their jurisdictions. Examples are the military services, the U.S. Postal Service, and your local fire and police departments.

Question 6

Emma, the marketing manager, is constantly seeking information about her competition while looking online or speaking to people. Emma is playing the ________ role.
A) liaison
B) decisional
C) resource allocator
D) disseminator
E) monitor

Accepted Answer

As a monitor, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or gathered from snippets of conversation with subordinates you meet in the hallway.

Question 7

According to management scholar Henry Mintzberg, which three roles do managers play?
A) interpersonal, analytical, professional
B) professional, leader, informational
C) interdependent, monitor, analytical
D) interpersonal, informational, decisional
E) interpersonal, analytical, monitor

Accepted Answer

According to management scholar Henry Mintzberg, managers play three roles-interpersonal, informational, and decisional.

Question 8

Management theorist Peter Drucker compared the workplace of the future to
A) the Great Depression.
B) past political leaders.
C) apples and oranges.
D) outmoded marketing concepts.
E) a symphony orchestra.

Accepted Answer

The workplace of the future may resemble a symphony orchestra, famed management theorist Peter Drucker said. Employees, especially so-called knowledge workers, can be compared to concert musicians. Their managers can be seen as conductors. The conductor's role is not to play each instrument but to lead them all through the most effective performance of a particular work.

Question 9

As a store manager, Leah has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Leah is playing the ________ role.
A) disseminator
B) decisional
C) leadership
D) bargainer
E) interpersonal

Accepted Answer

In their decisional roles, managers use information to make decisions to solve problems or take advantage of opportunities. The four decision-making roles are entrepreneur, disturbance handler, resource allocator, and negotiator.

Question 10

Loree manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Loree also oversees the daily tasks of the cashiers and front desk employees. Loree is a
A) team leader.
B) first-line manager.
C) board member.
D) middle manager.
E) top manager.

Accepted Answer

Following the plans of middle and top managers, first-line managers make short-term operating decisions, directing the daily tasks of nonmanagerial personnel who are all those people who work directly at their jobs but don't oversee the work of others.

Question 11

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. In which part of the management process is he or she participating?
A) goal setting
B) controlling
C) organizing
D) situational planning
E) motivating

Accepted Answer

Controlling is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Question 12

The general manager of a clothing store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager's behavior is an example of
A) leading.
B) delegating.
C) upkeep.
D) situational control.
E) planning.

Accepted Answer

Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.

Question 13

Justin, a college student, has become very interested in helping his community, so he is volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ________ organization.
A) mutual-benefit
B) for-profit
C) nonprofit
D) advancement
E) green

Accepted Answer

Mutual-benefit organizations are voluntary collections of members such as political parties, farm cooperatives, labor unions, trade associations, and clubs whose purpose is to advance members' interests.

Question 14

Edgar is a chef and the kitchen manager in an upscale restaurant. He is very knowledgeable in both the culinary and restaurant management fields. Because he possesses these technical skills, Edgar can be considered a(n) ________ worker.
A) cognitive
B) focused
C) top-rated
D) MBO
E) knowledge

Accepted Answer

A knowledge worker is one who has a great deal of technical skill.

Question 15

Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them. Heather is a(n)
A) lower-level manager.
B) nonmanagerial employee.
C) advisory manager.
D) director of the board.
E) top-level manager.

Accepted Answer

Nonmanagerial employees either work alone on tasks or with others on a variety of teams. They do not formally supervise or manage other people, and they are the bulk of a company's workforce.

Question 16

Petra, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Petra is a
A) team leader.
B) first-line manager.
C) board member.
D) middle manager.
E) top manager.

Accepted Answer

Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them.

Question 17

A town police officer is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by
A) its increased involvement in the community.
B) how much money he saved last year.
C) its image in the public eye.
D) its profitability.
E) its effectiveness, such as decreased crime.

Accepted Answer

In a nonprofit organization, although income and expenditures are very important concerns, the measure of success is usually the effectiveness of the services delivered.

Question 18

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Shannon, the vice president of marketing, inspires the production team to put in the extra effort, she is playing a(n) ________ role.
A) delegation
B) implementation
C) leadership
D) monitoring
E) staffing

Accepted Answer

Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals. The various groups involved often have different needs and wants, so an essential part of leadership is resolving conflicts.

Question 19

Brianne, vice president of finance, and Dominic, vice president of human resources, are
A) lower-level managers.
B) team leaders.
C) advisory managers.
D) board members.
E) functional managers.

Accepted Answer

A functional manager is responsible for just one organizational activity.

Question 20

What are the four levels of managers?
A) upper, regional, middle, lower
B) upper, middle, floating, lower
C) top, middle, first-line managers, nonmanagerial employees
D) top, middle, first-line, advisors
E) upper, board of directors, middle, lower

Accepted Answer

Managers may be classified into four levels: top, middle, first-line, and nonmanagerial employees.

Quiz 1: The Exceptional Manager: What You Do, How You Do It

According to management scholar Henry Mintzberg, which of the following is true of managers?

Tutors for Students (TFS) is an organization with the purpose of offering free tutoring to older students. TFS does NOT expect to earn any money through its operations. Therefore, TFS is an example of a ________ organization.

Matthew, vice president of human resources at Gamma Phi Corporation, is a(n)

Francois pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Francois is a(n)

The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization.

Emma, the marketing manager, is constantly seeking information about her competition while looking online or speaking to people. Emma is playing the ________ role.

According to management scholar Henry Mintzberg, which three roles do managers play?

Management theorist Peter Drucker compared the workplace of the future to

As a store manager, Leah has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Leah is playing the ________ role.

Loree manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Loree also oversees the daily tasks of the cashiers and front desk employees. Loree is a

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. In which part of the management process is he or she participating?

The general manager of a clothing store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager's behavior is an example of

Justin, a college student, has become very interested in helping his community, so he is volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ________ organization.

Edgar is a chef and the kitchen manager in an upscale restaurant. He is very knowledgeable in both the culinary and restaurant management fields. Because he possesses these technical skills, Edgar can be considered a(n) ________ worker.

Petra, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Petra is a

A town police officer is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by

Brianne, vice president of finance, and Dominic, vice president of human resources, are

What are the four levels of managers?