Loree manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Loree also oversees the daily tasks of the cashiers and front desk employees. Loree is a
A) team leader.
B) first-line manager.
C) board member.
D) middle manager.
E) top manager.

Question

Quizplus · Accepted Answer

Following the plans of middle and top managers, first-line managers make short-term operating decisions, directing the daily tasks of nonmanagerial personnel who are all those people who work directly at their jobs but don't oversee the work of others.

Loree Manages the Service Desk and Makes Routine Decisions Related