Quality is considered to be a structural element of the strategic service concept.
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Verified
Q14: The competitive dimension of dependability is a
Q15: A firm facing serious competition for the
Q16: Service industries have low entry barriers because
Q17: A characteristic of the overall cost leadership
Q18: Selling information and developing new services are
Q20: Information is a substitute for inventory.
Q21: Porter's five forces analysis is used at
Q22: The job design premise in a world-class
Q23: A highly scalable firm such as Kelly
Q24: Customers seldom take note of firms that
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