The competitive dimension of dependability is a likely candidate for becoming a service loser.

Question

Quizplus · Accepted Answer

The competitive dimension of dependability, which includes aspects such as reliability and timeliness, is crucial for a service provider to stay competitive in the market. However, if a service provider fails to meet the expected levels of dependability, it can lead to service failure and ultimately become a service loser. Hence, the statement is true.

The Competitive Dimension of Dependability Is a Likely Candidate for Becoming