Which of the following is not true of a walk-through audit (WtA)?
A) Focuses on five dimensions of service package.
B) Emphasis is on evaluation of each stage of service delivery.
C) Survey is completed at customer convenience.
D) Survey usually conducted by operations personnel.

Question

Quizplus · Accepted Answer

A walk-through audit (WtA) typically does not prioritize conducting surveys at the customer's convenience. Instead, it focuses on evaluating the service delivery process from an operational perspective, often involving operations personnel.

Which of the Following Is Not True of a Walk-Through