How is a complainer different from a non-complainer?
A) A complainer is more likely to become a satisfied customer.
B) A complainer is unlikely to return.
C) A complainer is less likely to tell others when the company responds poorly.
D) A complainer is not as valuable as a non-complainer to a firm.

Question

Quizplus · Accepted Answer

Complainers are more likely to become satisfied customers if their issues are addressed, as they give the company a chance to rectify the situation.

How Is a Complainer Different from a Non-Complainer