What is customer satisfaction?
A)the relationship between benefits and the sacrifice necessary to obtain those benefits
B)a good or service in terms of whether it has met customers' needs and expectations
C)a customer who wants to purchase something
D)the relationship between benefits and opportunity necessary to obtain those benefits

Question

Quizplus · Accepted Answer

Customer satisfaction is the measure of how well a product or service has met the needs and expectations of its consumers. It is often determined through surveys or feedback provided by customers. Choice B is the best fit as it accurately describes the concept of customer satisfaction. Choices A and D are similar but focus more on the cost-benefit analysis of a purchase, while choice C simply describes a potential customer.

What Is Customer Satisfaction