Shack Up Hotel offers basic rooms with indoor plumbing and electricity. The owner decided this was all that guests needed. In this instance, what is the service provider likely to have a gap between?

Question

Quizplus · Accepted Answer

The owner of Shack Up Hotel believes that basic rooms with indoor plumbing and electricity is all that guests need, which implies a gap between what customers want and what management thinks customers want. There is no indication of any miscommunication or discrepancy between what the company tells the customer it provides and what is actually provided, service quality specifications and employee training, or service expectations and what customers are told to expect.

Shack Up Hotel Offers Basic Rooms with Indoor Plumbing and Electricity