Virtual Bellhop is a service provider that ships large sporting goods to vacation destinations so its customers do not have to worry about carrying them through airports. The care with which the items are packed and the condition of the package when it arrives indicate concern with which aspect of service quality?

Question

Quizplus · Accepted Answer

Tangibles refer to the physical aspects of the service, including the appearance of equipment, packaging, or facilities. In this case, the care with which the items are packed and the condition of the package when it arrives are physical aspects that indicate good quality tangibles.

Virtual Bellhop Is a Service Provider That Ships Large Sporting