Sizzlin' Shine is a company that uses trained detailing professionals to apply wax to automobiles by hand and utilize mechanical polishing equipment. When a customer first patronizes Sizzlin' Shine's complete detailing service, he or she receives a handwritten thank-you note and a coupon for the next visit from the owner. What do the thank-you note and coupon represent?

Question

Quizplus · Accepted Answer

The thank-you note and coupon are tangible cues that represent the company's commitment to customer service and appreciation for the customer's business.

Sizzlin' Shine Is a Company That Uses Trained Detailing Professionals