Wilma's Gourmet Ice Cream has its own website, Facebook page, and Twitter account, but the company frequently makes helpful comments on food-related blogs and participates in online discussions about recipes and desserts. In so doing, what is Wilma's most likely trying to do?
A) control what is being said online about the brand
B) improve the brand's reputation
C) measure customer satisfaction with the brand
D) improve customer service
Correct Answer:
Verified
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