A sales manager who focuses all his or her energy on customers and the sales force may not notice changes in the company's:
A)Internal environment.
B)External environment.
C)Customer satisfaction index.
D)All of the choices are correct.

Question

Quizplus · Accepted Answer

A sales manager who only focuses on customers and the sales force may not pay attention to changes happening in the external environment, such as shifts in market trends, economic changes, or changes in the behavior of competitors. It is important for a sales manager to have a comprehensive understanding of the external environment to adjust sales strategies accordingly.

A Sales Manager Who Focuses All His or Her Energy