Teresa,the sales manager for a major computer manufacturer,is ecstatic over a new report showing rising customer satisfaction.She hopes higher satisfaction levels will lead to greater:
A)Customer loyalty.
B)Internal customer satisfaction.
C)Supply-chain management.
D)Promotional success.

Question

Quizplus · Accepted Answer

Higher customer satisfaction levels generally lead to greater customer loyalty, as satisfied customers are more likely to continue doing business with a company and recommend it to others. Internal customer satisfaction, supply-chain management, and promotional success may also be important factors in overall business success, but they are not directly linked to rising customer satisfaction levels.

Teresa,the Sales Manager for a Major Computer Manufacturer,is Ecstatic Over