Teresa has a very sensitive customer.She has learned to use non-threatening negotiation strategies with this customer.Teresa uses ___________ to negotiate with this customer.
A)Questions.
B)Direct denial.
C)Bounce-backs.
D)Trial offers.

Question

Quizplus · Accepted Answer

Asking questions is a non-threatening negotiation strategy that can help build rapport and uncover the customer's needs and concerns. This approach can also help the customer feel heard and valued, which is important for building trust and long-term relationships. Direct denial can be confrontational and may not be effective with a sensitive customer, while bounce-backs and trial offers may not be appropriate for all situations.

Teresa Has a Very Sensitive Customer