When a salesperson takes a customer's concern and turns it into a reason for action,he or she is using the _____________ strategy.
A)Question.
B)Direct denial.
C)Bounce-back.
D)Trial offer.

Question

Quizplus · Accepted Answer

The bounce-back strategy involves taking a customer's concern or objection and turning it into a reason for taking action. This helps to address the concern while still pushing for a sale. The other strategies listed - question, direct denial, and trial offer - do not specifically involve turning a concern into a reason for action.

When a Salesperson Takes a Customer's Concern and Turns It