When considering the nine basic strategies for dealing with customer concerns,salespeople know:
A)Try one and then if it doesn't work,try another.
B)Each one can be effective in the right situation.
C)The bounce back always works.
D)Indirect denial is better than direct denial.

Question

Quizplus · Accepted Answer

Salespeople should be aware that every customer and situation is unique. Therefore, they need to know and understand all nine basic strategies for dealing with customer concerns, and choose the one(s) that will be most effective for the specific situation at hand. Option A is not preferred as it suggests a trial-and-error approach, which may not always be suitable for addressing customer concerns. Option C is not accurate, as the "bounce back" strategy is only effective in certain situations. Option D is not always the best choice, as customers may prefer direct and honest communication from salespeople.

When Considering the Nine Basic Strategies for Dealing with Customer