What is increasing the value of the sale?
A) cross-selling
B) up-selling
C) campaign management system
D) customer service and support
Correct Answer:
Verified
Q275: What is predictive dialing?
A)automatically dials outbound calls
Q276: What compiles customer information from a variety
Q277: What is a part of operational CRM
Q278: What targets sales opportunities by finding new
Q279: What is automatic call distribution?
A)automatically dials outbound
Q281: What is web-based self-service?
A)a place where customer
Q282: What allows customers to use the web
Q283: Which of the following is where customer
Q284: What gathers product details and issue resolution
Q285: What is a form of predictive analytics
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