What allows customers to use the web to find answers to their questions or solutions to their problems?
A) contact center
B) web-based self-service
C) call scripting system
D) uplift modeling
Correct Answer:
Verified
Q277: What is a part of operational CRM
Q278: What targets sales opportunities by finding new
Q279: What is automatic call distribution?
A)automatically dials outbound
Q280: What is increasing the value of the
Q281: What is web-based self-service?
A)a place where customer
Q283: Which of the following is where customer
Q284: What gathers product details and issue resolution
Q285: What is a form of predictive analytics
Q286: Which of the following is not considered
Q287: What occurs when a website can know
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