What is automatic call distribution?
A) automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) directs customers to use touch-tone phones or keywords to navigate or provide information
C) routes inbound calls to available agents
D) All of these are correct.
Correct Answer:
Verified
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Q275: What is predictive dialing?
A)automatically dials outbound calls
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A)a place where customer
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