According to relationship management expert Dale Carnegie, the "sweetest and most important sound" a customer wants to hear is:
A)his or her name.
B)sale.
C)"I have a present for you".
D)"Let's do lunch".
E)profit.

Question

Quizplus · Accepted Answer

Dale Carnegie's famous quote on customer relations is "Remember that a person’s name is to that person the sweetest and most important sound in any language." Using a customer's name makes them feel valued and appreciated, which can lead to stronger relationships and loyalty.

According to Relationship Management Expert Dale Carnegie, the "Sweetest and Most