Which of the following is a suggestion for active listening?
A)Avoid repeating the same information.
B)Never summarize information already provided.
C)Do not embarrass the customer by rephrasing his or her comments.
D)Do not allow any moments of silence during the sales pitch.
E)None of the above is a suggestion for active listening.

Question

Quizplus · Accepted Answer

Active listening involves techniques like summarizing, rephrasing, and allowing pauses to ensure understanding, which contradicts the suggestions in options A, B, C, and D.

Which of the Following Is a Suggestion for Active Listening