Ned is a customer service representative at Landmark State Bank. When a person comes in to get assistance with his or her checking account or open a new account, Ned also suggests the client rent one of the bank's safe deposit boxes to store valuables. Ned is engaging in:
A) trading up.
B) total customer service.
C) upgrading.
D) total customer management.
E) none of the above
Correct Answer:
Verified
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