The data from Exhibit 19.1 shows that Spaniards used the highest percentage of commands of any of the groups. Which of the following behaviors of the Spaniards reinforces the view of the Spanish approach to negotiations?

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Diga is perhaps a good metaphor for the Spanish approach to negotiations evinced in the data from Exhibit 19.2. Spaniards usually greet telephone callers not with a hola ("hello"), but instead with a diga ("speak"). The Spaniards, as per Exhibit 19.2, used the highest percentage of commands of any of the groups and gave comparatively little information.

The Data from Exhibit 19