Once a company has added channels, it becomes very hard to reduce the number of channels because
A) of competitive activity.
B) of bad publicity.
C) customers have become used to them.
D) customers make more transactions.
E) of operational silos.

Question

Quizplus · Accepted Answer

Customers have become accustomed to using these channels and reducing the number of channels could potentially lead to dissatisfaction or frustration among customers. It may also lead to a decrease in customer loyalty and retention. Therefore, it becomes very hard to reduce the number of channels once they have been added.

Once a Company Has Added Channels, It Becomes Very Hard