When an organization begins to move customers from one channel to another, the organization's sales force and its channel partners
A) embrace the transition.
B) are not affected in any way.
C) focus on stepping up customer service.
D) are usually downsized.
E) face the same fears as customers.

Question

Quizplus · Accepted Answer

When an organization begins to move customers from one channel to another, both the organization's sales force and its channel partners may face uncertainties and fears similar to those experienced by customers. These fears can stem from concerns about changes in sales processes, potential loss of customer relationships, or adapting to new technologies or methods.

When an Organization Begins to Move Customers from One Channel