Customer focus is redefining how success is measured in an organization.

Question

Quizplus · Accepted Answer

Customer focus emphasizes the importance of meeting customers' needs and expectations, ultimately leading to increased customer satisfaction and loyalty, which can be the key indicator of success for an organization. Therefore, success is no longer solely measured by financial profits or internal performance metrics, but rather by the level of customer satisfaction and loyalty achieved.

Customer Focus Is Redefining How Success Is Measured in an Organization