Arbol Industries' Operating Committee discovered that each function made decisions that optimized its own goals. It introduced new measures that rewarded functions for placing the needs of the customer first. Which of the four key building blocks does this action illustrate?
A) senior management commitment
B) organizational realignment
C) support systems
D) support processes
E) revised financial metrics

Question

Quizplus · Accepted Answer

The introduction of new measures that reward functions for prioritizing customer needs indicates a change in how performance is measured and rewarded, aligning with revised financial metrics.

Arbol Industries' Operating Committee Discovered That Each Function Made Decisions