Q28: When Greystone Property Management's senior managers developed
Q29: By insisting that all engineers and designers
Q30: Without a total, organization-wide focus on the
Q31: Marketers that devote at least 50% of
Q32: Essentially, customer focus means collecting and disseminating
Q34: Building a customer-focused business takes senior management
Q35: Rewarding the operational team for keeping costs
Q36: Instead of focusing on cost-cutting to achieve
Q37: Arbol Industries' Operating Committee discovered that each
Q38: To demonstrate the commitment to customer focus
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