Wilson Window and Siding Company is a closely held family-owned company that sells exterior siding and windows to businesses and homeowners. The business-to-business market is designed to serve a variety of businesses by replacing wood siding with vinyl siding. In addition, they can customize windows to match any size that a business or homeowner might desire. Wilson Window and Siding employs approximately 35 individuals who report directly to the company president and owner, Max Wilson. Max learned about managing and leading the company from his father, who was a strict but friendly man. Max has developed a reputation as a shrewd businessperson who believes that his way is the right way. He sets all company policies and standards, and expects all employees to follow the rules and standards he has implemented. Employees enjoy the work environment at Wilson Window and Siding Company but are sometimes frustrated because they're not able to quickly respond to customer requests or changes in their needs and are not empowered to make decisions. It's likely that Wilson Window and Siding Company has implemented a ____________ organizational structure.
A)centralized
B)decentralized
C)controlled
D)paternal

Question

Quizplus · Accepted Answer

The description of the company president and owner setting all company policies and standards and expecting all employees to follow them, as well as employees not being empowered to make decisions, suggests that Wilson Window and Siding Company has a centralized organizational structure. In a centralized structure, decision-making and control are concentrated at the top of the organization, with little autonomy given to employees at lower levels.

Wilson Window and Siding Company Is a Closely Held Family-Owned