The National Bicycle Industrial Company (NBIC) of Japan specializes in mass customization. Customers can choose the frame and other parts of the bicycle and it is made to their order. This is one example of how NBIC uses
A) Kanban.
B) Flexible processes.
C) Smoothing.
D) Benchmarking.
E) Environmental scanning.

Question

Quizplus · Accepted Answer

Flexible processes are methods for adapting the technical core to changes in the environment. Instead of NBIC producing mass quantities of "one-size-fits-all" bicycles, it uses mass customization to produce individually customized products at a cost equal to those produced in mass quantities.

The National Bicycle Industrial Company (NBIC) of Japan Specializes in Mass