Question 1

A father is listening to his daughter pour her heart out about her rotten day at school.He should use what listening style?
A)relational-oriented style
B)action-oriented style
C)content-oriented style
D)task-oriented style

Accepted Answer

A relational-oriented style focuses on understanding the speaker's emotions and feelings, which is appropriate for a situation where the daughter is pouring her heart out about her day. This style emphasizes building a connection and strengthening the relationship between the speaker and the listener.

Question 2

During a recent conversation with Rajiv, Maya determined which information was useful and accurate and which conclusions were more valid, and which information was less useful and which conclusions were less valid.Maya, in this case, was performing
A)social decentering.
B)conversational narcissism.
C)information overload.
D)information triage.

Accepted Answer

Maya was performing information triage, which involves sorting and prioritizing information based on relevance and accuracy. She was determining which information was useful and which conclusions were more valid, and which were less so, in order to make informed decisions.

Question 3

While listening to Marshall's account of his day and all of the trials and tribulations he endured, Arch is taking into account Marshall's thoughts, values, background, and perspectives during the interaction.Thus, Arch is engaging in social
A)centrification.
B)ethnocentrism.
C)decentering.
D)networking.

Accepted Answer

Decentering refers to the process of taking into account someone else's thoughts, values, background, and perspectives during an interaction. This involves focusing less on one's own views and more on understanding and empathizing with the other person's perspectives. Social centricity and networking are not relevant to this scenario, while ethnocentrism involves judging other cultures based on one's own cultural standards, which is not mentioned in the scenario.

Question 4

When Kamika asked D'Andre why he was so late picking her up from work, he replied, "It's too bad that you had to wait in the rain until I could pick you up from work, but I had to stop and drop off my dry cleaning on the way." This is an example of which of the following?
A)confirming response
B)emotional intelligence
C)listener apprehension
D)disconfirming response.

Accepted Answer

This is a disconfirming response because D'Andre did not acknowledge or take responsibility for his lateness, and instead shifted the blame onto Kamika for having to wait in the rain, while also minimizing her inconvenience by mentioning his dry cleaning stop.

Question 5

Alex and Andy are the best of friends and people often say they are like twins.Because of the similarities between the two,
A)they are more likely to misunderstand one another.
B)they are less likely to achieve accurate understanding.
C)they are more likely to achieve accurate understanding.
D)their similarities do not impact their communication significantly.

Accepted Answer

When two people have similarities, they are more likely to understand each other's perspectives and communicate effectively. This can lead to a greater likelihood of accurate understanding. Therefore, Alex and Andy are more likely to achieve accurate understanding due to their similarities.

Question 6

Maria is trying to talk to Miguel about her day.She begins to realize that Miguel is tired and distracted.He has spent a long day at work and is now trying to balance the checkbook.He is also worrying about a test he has coming up soon.He just isn't ready to listen.Of which barrier to effective listening has Maria just become aware?
A)information overload
B)information rate
C)external noise
D)personal agenda

Accepted Answer

The answer of Maria is trying to talk to Miguel...

Question 7

There are some situations when the best response to another is not a verbal one.Instead, at times it can be more appropriate to
A)involve other people.
B)just keep listening.
C)provide a nonverbal gesture, such as a hug or pat on the back.
D)leave the person alone to think for himself or herself.

Accepted Answer

The answer of There are some situations when the best...

Question 8

Perry finds that when he speaks to his communication professor, he tries to use some of the communication vocabulary and concepts he has learned in class.When he speaks to his younger cousin, however, he tends to speak in shorter sentences, using more familiar words and ideas.This is an example of how Perry is applying ________ theory.
A)appropriation
B)self-centering
C)adaptation
D)communication accommodation

Accepted Answer

Perry's behavior of adapting to different communication styles with different people is an example of communication accommodation theory, which suggests that people adjust their communication style to match the social norms and expectations of their audience. Therefore, D is the correct answer. Appropriation theory would relate to how individuals use social media to challenge or reinforce cultural norms. Self-centering theory is related to how communication changes from egocentric to ethnocentric to worldcentric. However, neither of these theories explains Perry's behavior in the given context.

Question 9

When people have difficulty focusing on anything but themselves and their own experiences and ideas, they may be guilty of
A)reflexive listening
B)interactive sociopathy
C)conversational narcissism
D)conversational sabotage

Accepted Answer

Conversational narcissism is the tendency of a person to turn discussions into a conversation about themselves by shifting the focus of the conversation onto them rather than actively listening and engaging in a back-and-forth exchange of information. Reflexive listening is a communication technique where the listener reflects on what the speaker is saying and mirrors their thoughts and emotions. Interactive sociopathy and conversational sabotage are not common or accepted terms in psychology or communication studies.

Question 10

In his observations of married couples, marriage researcher John Gottman found that a significant predictor of divorce was
A)neglecting to confirm one's marriage partner during everyday conversations.
B)increased use of interrupting responses.
C)neglecting to paraphrase one's marriage partner's emotions.
D)employing false listening behaviors in everyday conversations.

Accepted Answer

According to Gottman, neglecting to confirm one's partner during everyday conversations was a significant predictor of divorce. This means that not actively engaging with one's partner, not showing interest in what they are saying, and not acknowledging their presence during conversations can lead to relationship problems and potentially lead to divorce.

Question 11

Bjorn's wife walks into the family room while he is watching the TV and begins to tell him what she found out at the PTA meeting.Bjorn turns off the TV and directs his attention to his wife.Which barrier to effective listening has Bjorn addressed?
A)emotional noise
B)external noise
C)differing speech rate and thought rate
D)being self-absorbed

Accepted Answer

Bjorn addressed the barrier of external noise by turning off the TV, which could have distracted him from listening effectively to his wife.

Question 12

Which skill for responding with empathy are you employing when you explore how you might feel under circumstances similar to those your partner has experienced?
A)understand your partner's feelings
B)paraphrase emotions
C)reflect content by paraphrasing
D)listening to your partner without interrupting

Accepted Answer

This skill involves putting yourself in your partner's shoes and imagining how you would feel in the same situation. It requires understanding and recognizing their feelings.

Question 13

What stage of the listening process is involved when you focus on one sound from the many that compete for your attention?
A)attending
B)understanding
C)selecting
D)responding

Accepted Answer

Selecting is the stage of the listening process involved when you focus on one sound from the many that compete for your attention.

Question 14

Drew has just been fired from his job and turns to you to talk about it.According to communication researchers, what would be an inappropriate response to show social support?
A)"How are you doing?"
B)"Yes, then what happened?"
C)"Don't worry about it.You can always find a new job."
D)"I would really like to help you."

Accepted Answer

This response is dismissing Drew's feelings and not acknowledging the impact of the situation. "Don't worry about it. You can always find a new job" may come across as insensitive and not acknowledging the difficulty of job searching in today's economy. Instead, responses such as A, B, or D show empathy, active listening, and a willingness to offer support.

Question 15

While listening to Marylou's story about a narrowly escaping a near-accident in her car, Phil is focused on the facts of the matter and is less concerned with Marylou's emotions and feelings.This is because Phil tends to be which kind of listener?
A)analytical
B)critical
C)relational
D)task-oriented

Accepted Answer

Phil is focused on the facts of the matter and is less concerned with Marylou's emotions and feelings. This indicates that Phil is an analytical listener, who focuses on the objective details of a conversation rather than the emotional aspects.

Question 16

Atira has just returned from spring break and is telling her friend Nida all about her great time.Nida has been very responsive to Atira's story-laughing, nodding-but now has increased her eye contact, raised a finger, and shifted her posture.Nida's nonverbal cues probably indicate that she
A)is upset by Atira's tale.
B)is faking her listening.
C)desires to change roles from listener to speaker.
D)objects to what Atira has just said.

Accepted Answer

Nida's increased eye contact, raised finger, and shift in posture suggest that she is showing nonverbal cues indicating a desire to change roles from listener to speaker, perhaps wanting to share her own spring break experiences or related stories. It does not appear that Nida is upset, fake-listening, or objecting.

Question 17

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and say "uh huh" occasionally as he speaks?
A)selecting
B)remembering
C)attending
D)responding

Accepted Answer

Responding is the stage involved when you nod your head and say "uh huh" as a response to your friend's speech. Selecting is the stage where you choose what information to focus on, attending is the stage where you concentrate on the information, and remembering is the stage where you recall the information later.

Question 18

As you listen to Dr.Hegel's lecture on barriers to effective listening, you begin to see how those barriers have operated in your conversations with your spouse.Which stage of the listening process is reflected in this realization?
A)attending
B)remembering
C)understanding
D)responding

Accepted Answer

The stage of understanding is reflected in the realization that the barriers to effective listening have operated in conversations with your spouse. This stage involves interpreting and comprehending the meanings of the message being communicated.

Question 19

Which barrier to effective listening is displayed when Helga listens to Sven very carefully until he says something she can use against him, and then she interrupts?
A)criticizing the speaker.
B)distracting emotional noise
C)differing speech rate and thought rate
D)being self-absorbed

Accepted Answer

Criticizing the speaker is displayed when Helga listens only to find fault with what Sven is saying so that she can use it against him later. Interrupting him is also a sign that she is not interested in understanding his point of view and is only concerned with proving him wrong.

Question 20

You are sitting in Professor Rashad's class listening to a lecture, when you hear the student behind you talking to her friend about the party to be held at Jake's this Friday.As you sit there taking in details about the party, you are drawn back to Professor Rashad when you hear, "And that is what will be on the test Friday." Which stage of the listening process is reflected at the point where you return to hearing what the professor is saying?
A)selecting
B)attending
C)understanding
D)remembering

Accepted Answer

The stage of attending is being reflected when the listener returns to hearing what the professor is saying. This stage is where the listener focuses and concentrates on the sounds they are hearing. In this scenario, the listener is distracted by the conversation behind them but then returns their attention to the lecture, indicating that they have shifted back to the stage of attending.

Quiz 5: Listening and Responding Skills

A father is listening to his daughter pour her heart out about her rotten day at school.He should use what listening style?

During a recent conversation with Rajiv, Maya determined which information was useful and accurate and which conclusions were more valid, and which information was less useful and which conclusions were less valid.Maya, in this case, was performing

While listening to Marshall's account of his day and all of the trials and tribulations he endured, Arch is taking into account Marshall's thoughts, values, background, and perspectives during the interaction.Thus, Arch is engaging in social

When Kamika asked D'Andre why he was so late picking her up from work, he replied, "It's too bad that you had to wait in the rain until I could pick you up from work, but I had to stop and drop off my dry cleaning on the way." This is an example of which of the following?

Alex and Andy are the best of friends and people often say they are like twins.Because of the similarities between the two,

There are some situations when the best response to another is not a verbal one.Instead, at times it can be more appropriate to

When people have difficulty focusing on anything but themselves and their own experiences and ideas, they may be guilty of

In his observations of married couples, marriage researcher John Gottman found that a significant predictor of divorce was

Bjorn's wife walks into the family room while he is watching the TV and begins to tell him what she found out at the PTA meeting.Bjorn turns off the TV and directs his attention to his wife.Which barrier to effective listening has Bjorn addressed?

Which skill for responding with empathy are you employing when you explore how you might feel under circumstances similar to those your partner has experienced?

What stage of the listening process is involved when you focus on one sound from the many that compete for your attention?

Drew has just been fired from his job and turns to you to talk about it.According to communication researchers, what would be an inappropriate response to show social support?

While listening to Marylou's story about a narrowly escaping a near-accident in her car, Phil is focused on the facts of the matter and is less concerned with Marylou's emotions and feelings.This is because Phil tends to be which kind of listener?

Atira has just returned from spring break and is telling her friend Nida all about her great time.Nida has been very responsive to Atira's story-laughing, nodding-but now has increased her eye contact, raised a finger, and shifted her posture.Nida's nonverbal cues probably indicate that she

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and say "uh huh" occasionally as he speaks?

As you listen to Dr.Hegel's lecture on barriers to effective listening, you begin to see how those barriers have operated in your conversations with your spouse.Which stage of the listening process is reflected in this realization?

Which barrier to effective listening is displayed when Helga listens to Sven very carefully until he says something she can use against him, and then she interrupts?